Shipping policy
At Relent, we aim to provide you with efficient and reliable shipping services for your orders. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through our website.
1. Shipping Locations Relent currently ships to the following locations:
- Canada (Nationwide)
We are continually working to expand our shipping coverage. Please check our website for the most updated list of locations.
2. Processing Times Orders are processed within [1-3 business days] of payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with your order details once it is ready to ship.
3. Shipping Methods and Delivery Times We offer the following shipping options:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping (Local) | 2-4 Business Days |
| Standard Shipping (Provincial) | 3-5 Business Days |
| Standard Shipping (Nationwide) | 4-7 Bussiness Days |
Delivery times may vary depending on your location and external factors such as weather conditions, or carrier delays.
4. Shipping Costs Shipping costs are calculated at checkout based on your selected shipping method and destination. From time to time, we may offer promotions such as free shipping. Details of such promotions will be communicated on our website.
5. Tracking Your Order Once your order is shipped, you will receive an email with tracking information. Use the tracking number provided to monitor the delivery status of your order through the carrier’s website.
7. Delivery Issues If your order is delayed, lost, or damaged in transit, please contact us within [7 business days] of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, provide a replacement or refund in accordance with our Return Policy.
8. Undeliverable Packages If a package is returned to us due to an incorrect address, failure to pick up the package, or refusal of delivery, we will contact you to arrange for reshipment. Additional shipping fees may apply.
9. Changes to Your Order If you need to make changes to your shipping address or cancel your order, please contact us immediately. We are unable to make changes or cancel orders once they have been processed for shipping.
Contact Us For any questions or concerns about our Shipping Policy. info@relent.ca